Frequently Asked Questions
How do I track my order?
Once tracking is available, we will send the code to the email address used for the purchase. The code may take a few days to show any updates.
How long does it take for my order to be shipped?
Processing typically takes 1 to 3 business days after payment confirmation. The estimated shipping time is displayed at checkout.
Can I change or cancel my order?
You can request a cancellation as long as the item has not yet been processed or shipped. Contact us as soon as possible; changes are not guaranteed after processing.
What is the return policy?
Eligible items can be returned within 30 calendar days of receipt, provided they are unused, in their original condition, and accompanied by the packaging and accessories.
What do I do if I receive a damaged or incorrect product?
Send an email to service@chronmont.com with your order number, a description of the problem, and photos of the product and packaging.
How do I receive my refund?
After the return is approved, the refund is sent to the original payment method within 10 business days. The bank or issuer may take additional time to complete the credit.
Are taxes and fees included?
The amounts charged at checkout are displayed before payment. For international orders, there may be taxes or customs fees that are the responsibility of the recipient.
How to contact Chronmont?
Use the Contact page or write to service@chronmont.com. For order-related matters, please provide your order number.