Refund policy
Refund, Return & Cancellation Policy
Last updated: August 18, 2026
At Chronmont, we want every purchase to be handled fairly and transparently. This policy explains our procedures for returns, refunds, cancellations, damaged or incorrect items, and statutory consumer rights.
Chronmont is operated by SOVEREIGN RAINHA ENTERPRISES LLC.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
30-Day Return Policy
We offer a 30-day return period. You may request an eligible return within 30 days after receiving your order.
To qualify for a return, the item must be in substantially the same condition in which it was received and should include the original packaging and accessories where reasonably applicable.
A receipt, order confirmation, or other proof of purchase may be required.
To start a return, contact:
Please do not send a product to our corporate address or any other address without first contacting us. Returns must be sent to the return location provided by our customer service team.
Our return location may differ from our corporate address and may vary according to the product, fulfillment facility, and customer's location.
European Union / Sweden — Right of Withdrawal
Consumers located in Sweden and other countries within the European Union or European Economic Area have statutory withdrawal rights for eligible distance purchases.
You generally have 14 days from the date you, or a third party designated by you other than the carrier, receives the goods to notify us that you wish to withdraw from the purchase without providing a reason.
For orders delivered in multiple shipments, the statutory period generally begins when the final item is received.
You may exercise this right through the electronic return or cancellation functionality provided through our store where available, or by sending us a clear statement communicating your decision to withdraw.
After notifying us, the goods must be returned within the period required by applicable law.
Our voluntary 30-day return policy does not reduce or replace your statutory rights.
United Kingdom Customers
UK consumers purchasing online generally have statutory cancellation rights in addition to our 30-day return policy.
Where applicable, you may notify us that you wish to cancel an eligible purchase within 14 days after receiving the goods.
After notifying us, you generally have an additional 14 days to return the goods.
Your mandatory rights under UK consumer law remain unaffected by this policy.
Return Shipping Costs
For ordinary returns resulting from a change of mind, the customer is responsible for the direct cost of returning the item unless applicable law requires otherwise or we expressly agree to cover the cost.
For EU/EEA withdrawal requests, the customer is responsible for the direct cost of returning the goods, as disclosed by this policy, unless applicable law requires otherwise.
If you receive an incorrect, defective, damaged, or otherwise non-conforming product for which we are responsible, we will cover reasonable return shipping costs where required.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact service@chronmont.com as soon as reasonably possible.
Include your order number and, where reasonably requested, photographs showing the issue.
After reviewing the claim, we will provide an appropriate solution in accordance with applicable law. This may include repair, replacement, partial refund, full refund, or another applicable remedy.
EU Legal Guarantee
Consumers in the European Union benefit from a minimum 2-year legal guarantee for goods under applicable EU consumer protection rules.
If an eligible product is faulty or does not conform to what was advertised, remedies may include repair or replacement at no cost and, where appropriate, a price reduction or refund.
This legal guarantee is separate from our voluntary 30-day return policy.
Exchanges
If you would like another item, variation, or model, please contact customer service.
Because inventory can change, replacements and exchanges are subject to availability.
In some situations, we may recommend returning the eligible item and placing a new order.
Refunds
Once your return has been received and reviewed, we will notify you of the status of your refund.
Approved refunds will generally be issued to the original payment method.
Banks, card issuers, and payment providers may require additional time to display the refunded amount.
For statutory EU/EEA withdrawals, refunds will be handled within the time and manner required by applicable law. Where legally permitted, reimbursement may be withheld until the goods are received back or evidence of return is provided.
For UK statutory cancellations, refunds will be processed according to applicable UK consumer law.
Original Shipping Charges
Where applicable law requires us to refund standard outbound shipping following a statutory withdrawal or cancellation, we will do so.
Additional amounts paid for premium, expedited, or non-standard delivery options are not refundable beyond the amount legally required.
Order Cancellations
If your order has not yet been fulfilled, you may request cancellation through the cancellation functionality provided by our store, where available, or by contacting customer service.
Because orders may enter processing shortly after being placed, cancellation cannot always be guaranteed once fulfillment has begun.
Mandatory statutory cancellation and withdrawal rights remain unaffected.
Exceptions
Certain goods may be excluded from change-of-mind returns or statutory withdrawal rights where applicable law permits, including customized or personalized products and certain sealed goods opened after delivery for which a legal hygiene or health exception applies.
Any statutory exception will only be applied where legally permitted.
International Fulfillment
Chronmont works with third-party logistics providers, warehouses, suppliers, and fulfillment partners.
As a result, orders and returns may be processed through facilities located outside our corporate address and potentially in different countries.
Always obtain return instructions before shipping an item.
Contact
Chronmont
Operated by SOVEREIGN RAINHA ENTERPRISES LLC
911 E Atlantic Blvd Ste 101
Pompano Beach, FL 33060
United States
Email: service@chronmont.com
Phone: +1 689-278-2693